Privacy Policy

Last Updated: 04/27/2026

This Privacy Policy explains how Zone Wellness (“Zone Wellness,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, submit information through our forms, communicate with us, or use our online wellness resources, directories, or related services.

Zone Wellness is a wellness-focused business that may help individuals learn about and access wellness-related products, services, educational resources, clinician networks, laboratory services, pharmacies, telehealth platforms, and other third-party resources. Depending on the service, you may be directed to a third-party platform, provider, pharmacy, laboratory, or medical professional. Those third parties may maintain their own privacy practices, terms, intake processes, and legal obligations.

Please read this Privacy Policy carefully. By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information directly from you, automatically through our website, and from third-party platforms or service providers.

A. Information You Provide to Us:

Depending on how you interact with Zone Wellness, we may collect information such as:

Name
Email address
Phone number
Mailing address or general location
Date of birth or age confirmation, if applicable
Health goals, wellness interests, or product/service interests
Information submitted through contact forms, intake forms, questionnaires, surveys, or scheduling tools
Communication preferences
Payment-related information, if applicable
Any other information you choose to provide to us

Examples of information you may provide include asking about peptide therapies, hormone optimization, weight management, recovery support, longevity services, skin/aesthetic wellness, cognitive support, or related wellness categories.

B. Health-Related Information:

Some information you provide may relate to your health, wellness goals, medical history, symptoms, medications, lab results, allergies, lifestyle, or treatment interests. We may use this information to help respond to your inquiry, route you to appropriate resources, or connect you with third-party clinical, pharmacy, lab, or telehealth partners where applicable.

Zone Wellness does not want you to submit sensitive medical information unless it is requested through an appropriate form, platform, or secure process. If you are directed to a third-party provider, pharmacy, lab, or telehealth platform, that third party may collect additional information directly from you and may be subject to separate privacy policies and legal requirements.

C. Information Collected Automatically:

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website or source
Click activity
Approximate geographic location
Cookie and tracking technology data

We may use cookies, pixels, analytics tools, advertising platforms, and similar technologies to understand website activity, improve user experience, measure marketing performance, and deliver relevant advertising.

D. Information From Third Parties:

We may receive information from third-party service providers, platforms, or partners, such as:

Website hosting providers
Form and scheduling platforms
Customer relationship management systems
Email and SMS platforms
Advertising platforms
Analytics providers
Payment processors
Telehealth platforms
Clinician networks
Laboratory partners
Pharmacy partners
Referral partners or affiliated businesses

The information we receive depends on your interaction with those third parties and the permissions, consents, or settings associated with those services.

How We Use Information

We may use the information we collect to:

Respond to your questions, requests, or inquiries
Provide educational information about wellness-related services or products
Help connect you with third-party clinicians, pharmacies, laboratories, telehealth platforms, or wellness resources
Determine which resources, categories, or services may be relevant to your interests
Process forms, submissions, scheduling requests, or service inquiries
Communicate with you by phone, email, text message, or other communication channels
Send appointment reminders, service updates, educational content, promotional messages, or follow-up communications
Improve our website, user experience, advertising, and services
Measure marketing performance and website engagement
Personalize content or recommendations
Maintain business records
Detect, prevent, or respond to fraud, abuse, technical issues, or security concerns
Comply with legal, regulatory, contractual, or administrative obligations
Protect the rights, safety, and property of Zone Wellness, our users, our partners, or others

We do not use your information to diagnose, treat, cure, or prevent any disease. Any medical decisions, prescriptions, lab orders, treatment recommendations, or clinical determinations must be made by appropriately licensed healthcare professionals.

How We Share Information

We may share information with third parties when necessary to operate our business, provide services, respond to your requests, or comply with applicable laws.

A. Service Providers:

We may share information with companies that help us operate our website and business, such as:

Website hosting companies
CRM platforms
Form builders
Scheduling tools
Email and SMS communication platforms
Analytics providers
Advertising platforms
Payment processors
Data storage providers
IT and cybersecurity providers
Professional advisors, such as attorneys, accountants, or compliance consultants

These service providers are generally permitted to use information only as needed to provide services to us or as otherwise allowed by law or contract.

B. Healthcare, Telehealth, Pharmacy, and Laboratory Partners:

Depending on your request and the services you pursue, we may share or help route information to third-party partners, including:

Licensed healthcare providers
Clinician networks
Telehealth platforms
Compounding pharmacies
Laboratory providers
Medical intake or consultation platforms
Wellness product or service directories

These third parties may collect information directly from you and may maintain their own privacy policies, consent forms, terms of use, HIPAA notices, or other legal documents. You should review their policies before submitting information through their platforms.

C. Advertising and Analytics Partners:

We may use analytics and advertising tools, including website pixels, cookies, and similar technologies, to understand website traffic, measure marketing campaigns, improve advertising, and retarget visitors with relevant content.

These tools may collect or receive information such as your device information, browser activity, approximate location, page views, and interactions with our website or advertisements. Depending on the tool, this information may be used by the advertising or analytics provider in accordance with its own privacy policy.

We do not intentionally use advertising pixels or analytics tools to collect highly sensitive medical information. However, users should avoid submitting sensitive medical details through non-secure marketing forms or general website contact forms unless specifically instructed to do so through an appropriate process.

D. Business Transfers:

If Zone Wellness is involved in a merger, acquisition, reorganization, sale of assets, financing, partnership transition, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

E. Legal and Safety Reasons:

We may disclose information if we believe it is necessary to:

Comply with applicable law, regulation, subpoena, court order, or legal process
Respond to lawful requests from government authorities
Enforce our terms, policies, or agreements
Protect our rights, safety, property, users, partners, or the public
Detect or prevent fraud, security incidents, or illegal activity

HIPAA and Health Privacy Considerations

Zone Wellness may receive or process health-related information depending on how you interact with our website or third-party partners. However, not every wellness website, marketing website, directory, or referral platform is automatically subject to HIPAA.

HIPAA generally applies to certain healthcare providers, health plans, healthcare clearinghouses, and their business associates. Some third-party clinicians, pharmacies, laboratories, telehealth platforms, or healthcare organizations connected to Zone Wellness may be subject to HIPAA or similar healthcare privacy laws. Those parties are responsible for their own compliance obligations and may provide their own Notice of Privacy Practices or privacy policy.

Unless expressly stated in writing, Zone Wellness is not itself acting as your healthcare provider, pharmacy, laboratory, insurer, or medical record custodian. Any medical evaluation, diagnosis, prescription, treatment plan, lab interpretation, or clinical recommendation must come from a properly licensed healthcare professional.

If Zone Wellness enters into a relationship that makes it a business associate or otherwise subject to HIPAA obligations, Zone Wellness will handle protected health information in accordance with applicable legal and contractual requirements.

Cookies, Pixels, and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to:

Keep the website functioning properly
Understand how visitors use the website
Measure marketing performance
Improve website design and content
Remember certain preferences
Deliver or measure advertisements
Retarget visitors with relevant content

You may be able to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Third-party platforms, such as Google, Meta, analytics providers, advertising networks, and similar services, may use their own tracking technologies in connection with our website or advertising campaigns. Their use of information is governed by their own privacy policies and settings.

Email, Text Messages, and Phone Communications

By submitting your contact information to Zone Wellness, you agree that we may contact you by phone, email, text message, or other communication methods regarding your inquiry, account, requested information, services, promotions, educational content, or follow-up communications.

Text message and data rates may apply. You can opt out of promotional text messages by replying STOP or following the instructions provided in the message. You can opt out of marketing emails by clicking the unsubscribe link in the email or contacting us directly.

Even if you opt out of promotional communications, we may still send non-promotional messages related to your inquiries, transactions, services, legal notices, or administrative matters.

Payment Information

If payments are processed through Zone Wellness or a third-party payment processor, payment information may be collected and processed by that third-party payment processor. We do not intentionally store full credit card numbers on our own systems unless expressly disclosed and handled through appropriate security measures.

Payment processors maintain their own privacy and security practices. You should review their policies before submitting payment information.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no website, platform, transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for using caution when submitting information online. Please avoid sending highly sensitive medical, financial, or personal information through unsecured channels, general contact forms, or standard email unless specifically instructed through a secure process.

Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

Responding to inquiries
Providing services or support
Maintaining business records
Complying with legal, regulatory, tax, accounting, contractual, or reporting obligations
Resolving disputes
Enforcing agreements
Improving our website and services

Retention periods may vary depending on the type of information, the reason it was collected, applicable law, and business needs.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Request restriction or objection to certain uses
Opt out of certain marketing communications
Opt out of certain targeted advertising or data sharing, where applicable
Request information about how your data is collected, used, or shared

To make a privacy request, please contact us using the information listed in the “Contact Us” section below. We may need to verify your identity before processing certain requests.

Some information may be exempt from deletion or access requests if we need to retain it for legal, security, operational, compliance, dispute resolution, or legitimate business reasons.

Florida and Other State Privacy Rights

Zone Wellness is based in Florida and may serve individuals in multiple states. Certain state privacy laws may provide additional rights to residents of those states.

If a state privacy law applies to Zone Wellness and to your personal information, we will honor applicable rights as required by law. These rights may include access, deletion, correction, portability, opt-out rights, or rights related to targeted advertising, sale, or sharing of personal information.

This section should be reviewed by legal counsel to determine which state privacy laws apply based on Zone Wellness’s size, revenue, number of users, data practices, advertising practices, and third-party relationships.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Certain products, services, or wellness-related offerings may be intended only for adults or individuals who meet specific age requirements. By using our website or submitting information, you represent that you are legally able to do so and meet any applicable age requirements.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete the information.

Third-Party Websites and Platforms

Our website may contain links to third-party websites, directories, telehealth platforms, pharmacy platforms, lab platforms, payment processors, scheduling tools, or other external resources.

Zone Wellness is not responsible for the privacy practices, content, terms, security, or policies of third-party websites or platforms. When you leave our website or submit information to a third party, your information is governed by that third party’s privacy policy and terms.

We encourage you to review the privacy policy of every third-party website or platform before submitting information.

No Medical Advice Through General Website Use

Information provided on the Zone Wellness website is for general educational and informational purposes only. It is not medical advice and should not be used as a substitute for evaluation, diagnosis, or treatment by a licensed healthcare professional.

Submitting information through our website does not create a doctor-patient relationship with Zone Wellness. A provider-patient relationship, if any, may be established only through the appropriate process with a licensed healthcare professional or third-party clinical platform.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.