Terms of Service

Last Updated: 04/27/2026

These Terms of Service (“Terms”) govern your access to and use of the Zone Wellness website, online pages, product directories, educational materials, forms, account portals, links, and related services offered through or in connection with Zone Wellness (“Zone Wellness,” “we,” “us,” or “our”).

By accessing or using this website or any Zone Wellness-related platform, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use this website or any related services.

Important Notice: Zone Wellness may provide access to wellness-related information, product directories, third-party platforms, licensed clinicians, laboratory services, pharmacies, and/or other healthcare-related resources. These Terms are intended to explain the rules and limitations that apply when using our website and related services. They are not a substitute for legal advice and should be reviewed by a qualified attorney before publication.

About Zone Wellness

Zone Wellness is a wellness-focused brand that provides access to educational information and may help users explore wellness-related products and services, including but not limited to peptides, hormone-related services, bioidentical hormone options, weight management support, longevity-focused therapies, aesthetic or skin-related products, recovery-focused options, laboratory testing access, medical consultation pathways, and related wellness resources.

Depending on the service, product, platform, or directory being accessed, users may be required to complete intake forms, create an account, provide health information, undergo laboratory testing, consult with a licensed medical provider, receive medical clearance, or obtain a prescription before purchasing or receiving certain products or services.

Zone Wellness may operate independently from other businesses, including Total DC Wellness. Unless clearly stated otherwise, Zone Wellness is a separate brand and service pathway from any chiropractic, physical medicine, rehabilitation, or in-person clinical services provided by Total DC Wellness or any other affiliated business.

Acceptance of These Terms

By visiting the Zone Wellness website, completing a form, creating an account, clicking through to a product directory, purchasing a product or service, scheduling a consultation, submitting information, or otherwise using any Zone Wellness-related service, you confirm that:

You have read and understood these Terms.
You agree to comply with these Terms.
You are legally able to enter into this agreement.
You are at least 18 years old or the age of majority in your state, whichever is greater.
The information you provide is accurate, complete, and truthful.

If you are using Zone Wellness on behalf of another person or entity, you represent that you have authority to do so.

Educational Information Only

The information provided on the Zone Wellness website is for general educational and informational purposes only. Website content may discuss wellness, hormones, peptides, weight management, recovery, aesthetics, longevity, nutrition, supplementation, laboratory testing, or other health-related topics.

However, website content is not medical advice, diagnosis, treatment, or a substitute for professional healthcare guidance. You should not rely on website content alone to make medical decisions.

Always consult with a qualified healthcare provider before starting, stopping, or changing any medication, supplement, injection, peptide, hormone-related product, wellness protocol, or health program.

No Doctor-Patient Relationship From Website Use

Your use of the Zone Wellness website, educational content, forms, product descriptions, directory pages, or general communications does not, by itself, create a doctor-patient relationship, provider-patient relationship, or any other licensed healthcare relationship between you and Zone Wellness.

A provider-patient relationship may only be formed when you are evaluated by a licensed healthcare provider who agrees to provide medical services to you, subject to applicable laws, clinical requirements, platform policies, and provider discretion.

Zone Wellness does not guarantee that any user will qualify for any particular product, medication, peptide, hormone therapy, laboratory order, consultation, or treatment plan.

Medical Services and Licensed Provider Review

Certain products or services associated with Zone Wellness may require review, approval, or prescribing by a licensed healthcare provider. This may include, but is not limited to, prescription medications, injectable substances, peptide-related products, hormone-related therapies, bioidentical hormone options, weight management medications, and other regulated products.

If a medical consultation is required, the licensed provider is responsible for determining whether a product, prescription, lab order, or treatment plan is medically appropriate for you. That determination may be based on your health history, intake forms, symptoms, goals, lab results, contraindications, medications, allergies, risk factors, state laws, and the provider’s clinical judgment.

You understand that:

Not all users will be approved for all products or services.
A provider may deny, delay, modify, or discontinue a requested product or treatment.
Lab work may be required before approval.
Follow-up visits, monitoring, or repeat testing may be required.
You are responsible for providing accurate and complete health information.
The final decision regarding medical appropriateness rests with the licensed provider.

Prescription Products and Regulated Items

Some products or services discussed, listed, or accessible through Zone Wellness may require a valid prescription, medical consultation, laboratory testing, or other clinical clearance. You agree not to attempt to obtain prescription products or regulated items without completing all required steps.

Zone Wellness does not encourage or support the misuse of prescription medications, hormones, peptides, injectables, compounded medications, or any regulated substance. Products should only be used as directed by a licensed healthcare provider.

You agree that you will not:

Misrepresent your identity, health history, symptoms, medications, allergies, or lab results.
Share prescribed products with another person.
Use any product in a way that differs from provider instructions.
Attempt to bypass medical review requirements.
Purchase products for resale or redistribution unless expressly authorized in writing.
Use any product in violation of applicable law.

Third-Party Platforms, Directories, Clinicians, Pharmacies, and Labs

Zone Wellness may provide links, pathways, referrals, access points, or introductions to third-party platforms, product directories, clinician networks, telehealth providers, laboratories, pharmacies, payment processors, technology vendors, fulfillment partners, or other independent businesses.

These third parties may have their own terms of service, privacy policies, consent forms, medical intake requirements, refund policies, shipping policies, clinical protocols, and eligibility criteria. You are responsible for reviewing and understanding any third-party terms before using their services.

Zone Wellness is not responsible for the actions, omissions, medical decisions, prescribing decisions, fulfillment timelines, lab processing, shipping delays, account requirements, website functionality, pricing, product availability, refund policies, or privacy practices of third parties unless required by law.

Your interaction with any third-party provider, pharmacy, laboratory, or platform is between you and that third party.

Account Registration and User Information

Some services may require you to create an account, submit an intake form, verify your identity, provide payment information, upload documents, complete health questionnaires, or provide lab results.

You agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account login information and for all activity that occurs under your account.

You agree to notify the appropriate platform or provider immediately if you believe your account has been compromised.

Zone Wellness reserves the right to deny, suspend, or terminate access to any user who provides false information, violates these Terms, abuses the website, violates applicable laws, or engages in conduct that we believe may create risk for Zone Wellness, its users, providers, vendors, or partners.

Payments, Purchases, Subscriptions, and Billing

Products and services accessible through Zone Wellness or related third-party platforms may require payment. Pricing, payment methods, billing schedules, subscription terms, renewal policies, cancellation policies, and refund rules may vary depending on the product, service, directory, pharmacy, provider, or platform involved.

By making a purchase or submitting payment information, you authorize the applicable business, platform, payment processor, or service provider to charge your selected payment method according to the terms presented at checkout or enrollment.

You are responsible for reviewing all pricing, subscription, refill, renewal, cancellation, and refund details before completing any purchase.

Unless otherwise stated in writing, payments for consultations, lab testing, digital access, medical review, prescription processing, compounded products, fulfilled orders, or shipped products may be non-refundable.

Refunds, Cancellations, and Product Availability

Refund and cancellation policies may differ depending on the product or service. Some orders may not be cancellable once submitted, reviewed, prescribed, compounded, processed, fulfilled, or shipped.

Prescription products, compounded medications, personalized medical services, laboratory testing, completed consultations, and shipped products may be subject to limited or no refunds due to medical, regulatory, safety, or fulfillment restrictions.

Zone Wellness does not guarantee that any specific product, formulation, dose, protocol, lab test, or provider service will remain available. Product availability may change due to clinical guidelines, provider discretion, pharmacy availability, vendor policies, regulatory changes, supply limitations, or business decisions.

Shipping, Fulfillment, and Delivery

If products are shipped to you, shipping timelines, packaging, carrier selection, tracking, and delivery procedures may be handled by third-party pharmacies, fulfillment partners, laboratories, or vendors.

Zone Wellness is not responsible for delays caused by carriers, weather, incorrect shipping information, regulatory restrictions, third-party processing, holidays, supply shortages, pharmacy timelines, or events outside our reasonable control.

You are responsible for providing a correct and deliverable shipping address. Certain products may require temperature-sensitive handling, signature confirmation, or other special delivery conditions. You are responsible for reviewing and following any storage, handling, or usage instructions provided with the product.

User Responsibilities

By using Zone Wellness, you agree to:

Provide truthful, complete, and accurate information.
Use the website and services only for lawful purposes.
Follow all instructions provided by licensed healthcare providers.
Read all product information, warnings, and instructions.
Report side effects, adverse reactions, or health concerns to a qualified healthcare provider.
Seek emergency medical care when appropriate.
Keep your login information secure.
Review applicable third-party policies before using third-party services.
Comply with all applicable federal, state, and local laws.

You understand that health-related products and services may carry risks and may not be appropriate for everyone.

Health Risks and No Guarantee of Results

Wellness products, medications, peptides, hormones, injectables, supplements, lab-guided programs, and other health-related services may involve risks, side effects, contraindications, complications, or unexpected outcomes.

Results vary from person to person. Zone Wellness does not guarantee any specific result, outcome, improvement, symptom relief, weight change, performance change, cosmetic result, hormone level, recovery timeline, lab result, or health benefit.

Statements on the website may describe potential benefits, general wellness concepts, patient interests, mechanisms, or commonly discussed uses. Such statements should not be interpreted as guarantees, medical claims, or promises of individual results.

Emergency Medical Situations

Zone Wellness is not an emergency medical service. Do not use Zone Wellness websites, forms, directories, messages, emails, or platforms for emergency medical needs.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.

Communications Consent

By submitting your contact information to Zone Wellness, you agree that Zone Wellness and/or its authorized partners may contact you by phone, text message, email, or other communication methods regarding your inquiry, account, services, orders, consultations, educational information, promotional updates, or related matters.

Message and data rates may apply. You may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly. Transactional, account-related, clinical, billing, or service-related communications may still be sent when necessary.

You agree not to submit contact information that does not belong to you or that you are not authorized to use.

Privacy

Your privacy is important to us. Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy, which should be reviewed together with these Terms.

Certain health-related information may also be subject to additional privacy practices depending on the third-party provider, clinician network, pharmacy, laboratory, or telehealth platform involved. Those third parties may maintain their own privacy notices and practices.

By using Zone Wellness, you agree to review and comply with all applicable privacy policies and notices.

Prohibited Uses

You may not use Zone Wellness or related services to:

Violate any law, regulation, or third-party right.
Submit false, misleading, incomplete, or fraudulent information.
Impersonate another person.
Obtain products for someone else without authorization.
Resell, redistribute, or misuse products.
Interfere with website functionality or security.
Attempt unauthorized access to accounts, systems, or data.
Upload viruses, malware, or harmful code.
Scrape, copy, or harvest website content without permission.
Use the website for illegal, abusive, deceptive, or harmful purposes.
Harass, threaten, or abuse staff, providers, vendors, or other users.

We reserve the right to restrict, suspend, or terminate access if we believe a user has violated these Terms.

Intellectual Property

All content on the Zone Wellness website, including text, graphics, logos, branding, page layouts, educational materials, videos, images, icons, service descriptions, and other materials, is owned by Zone Wellness or used with permission, unless otherwise stated.

You may view website content for your personal, non-commercial use. You may not copy, reproduce, modify, distribute, sell, exploit, or create derivative works from Zone Wellness content without prior written permission.

Use of the Zone Wellness name, logo, branding, or materials without permission is prohibited.

Website Availability and Changes

We may update, modify, suspend, or discontinue any part of the Zone Wellness website, directory access, content, forms, links, products, services, or features at any time without notice.

We do not guarantee that the website will be uninterrupted, error-free, secure, or always available. We are not responsible for technical issues, downtime, data loss, delays, security incidents, or other disruptions caused by third-party vendors, internet providers, hosting services, software platforms, or events outside our reasonable control.

Disclaimer of Warranties

To the fullest extent permitted by law, Zone Wellness and its website, content, links, directories, forms, and related services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

Zone Wellness disclaims all warranties, including but not limited to warranties of accuracy, completeness, fitness for a particular purpose, merchantability, non-infringement, availability, reliability, security, and suitability for your individual health needs.

We do not warrant that any product, service, provider, pharmacy, lab, or third-party platform will meet your expectations or produce any particular result.

Limitation of Liability

To the fullest extent permitted by law, Zone Wellness, its owners, employees, contractors, affiliates, vendors, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of the website, services, content, third-party platforms, products, or links.

This includes, but is not limited to, damages related to health outcomes, product use, third-party services, delays, loss of data, loss of profits, business interruption, account access issues, or reliance on website information.

To the fullest extent permitted by law, Zone Wellness’s total liability for any claim shall not exceed the amount you paid directly to Zone Wellness, if any, for the specific service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless Zone Wellness, its owners, employees, contractors, affiliates, vendors, and partners from and against any claims, damages, liabilities, losses, costs, or expenses, including reasonable attorney’s fees, arising from or related to:

Your use of the website or services.
Your violation of these Terms.
Your violation of any law or third-party right.
Your submission of inaccurate, false, or incomplete information.
Your misuse of any product or service.
Your interaction with third-party platforms, providers, pharmacies, labs, or vendors.

Governing Law

These Terms shall be governed by and interpreted according to the laws of the State of Florida, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms, the website, or Zone Wellness services shall be handled in the appropriate state or federal courts located in Florida, unless otherwise required by law or agreed in writing.

Changes to These Terms

We may update these Terms at any time. When we make changes, we may update the “Last Updated” date at the top of this page.

Your continued use of the Zone Wellness website or related services after changes are posted means you accept the updated Terms.

You are responsible for reviewing these Terms periodically.